Telecare service
The ATEC24 Telecare service is for people who may need a bit of help to stay safe in their home. We do this by giving you alarm equipment. If your alarm is activated, it alerts our team of support officers. They will then contact you or the other people in your life, to make sure you are safe and well. We will also send a team of support officers when you need emergency help at home. The Telecare team can respond 24 hours a day, 365 days a year. They can also help you with any enquiries, worries and concerns that you may have.
Examples of the telecare technologies that we can provide:
- a pendant to wear round your neck to enable you to call for help
- an epilepsy monitor to support you if you have seizures
- a door exit monitor to help you or the person you care for if they may be at risk if they leave their home
- bed monitors to make sure you are safe during the night
- smoke or heat alarms linked to contact emergency services if you are unable to do this on your own
- equipment for sight and hearing loss.
How do I request this service?
You can contact Social Care Direct to make a direct request for Telecare, using the contact information below:
Do I pay for the service?
If you receive a service, there may be a charge to you. We will carry out an assessment to see if you can afford to pay. From 1 April 2025, the telecare charges are:
- £6.71 per week if you have one pendant
- £8.73 per week if you have two pendants
- £9.72 per week if you have other sensors like smoke, heat or door exit monitors.
If you have any questions about paying for the service, please contact the charging enquiries team.
- 0131 529 6706
- housingsupport.charges@edinburgh.gov.uk
If you have general enquiries about the Community Alarm and Telecare service, please contact us directly:
- 0131 469 5981
- ATEC24.alarms@edinburgh.gov.uk
Please remember to inform us should you have a change in circumstances. This could include:
- You are moving home
- You have medication information you think we need to be aware of
- Your emergency contacts have changed details
- You now have a withheld telephone number
How the digital upgrades in Edinburgh affect you
The way your telecare alarm unit connects to the telecare team is changing as phone lines switch from analogue to digital.
If you get a new phone, internet or TV package you must let us know. This is essential to make sure your alarm unit continues to work.
Please tell us about any changes by calling us on 0131 469 5981
To find our more, please visit our Digital upgrades page.