Digital switchover in Edinburgh and the changes it will mean for your Telecare service
The way your telecare alarm unit connects to the telecare team is changing as phone lines switch from analogue to digital.
If you get a new phone, internet or TV package you must let us know. This is essential to make sure your alarm unit continues to work.
Please tell us about any changes by calling us on 0131 469 5981.
The digital switchover in Edinburgh
All analogue telephone lines will be upgraded to digital in the UK by end of 2025. These changes are occurring in phases across all telephone providers and are already underway. We will install a new alarm unit that will work with the new digital lines, to ensure you can continue to access the Telecare service. However, we may not be aware that your telephone line has been upgraded, therefore, it is important to inform us when this change happens.
What this means for you and your telecare service
Analogue alarms and technologies will not work reliably on the upgraded digital telephone line. We have already replaced analogue alarms and technologies in homes when we know this change has happened. We will continue this replacement programme, inline with the 2027 deadline. However, we may not be aware that your telephone line has been upgraded, therefore, it is important to inform us when this change happens.
You must let us know if:
• you get a new phone, TV, or internet service fitted as your broadband or phone provider may put in a digital line
• you are thinking of switching to a new TV or broadband package or company
• your telephone provider, for example BT, Virgin Media, Sky, tells you that your telephone line will be changing to a digital one.
Get in touch by calling us on 0131 469 3862.
How to know if you already have a digital telephone line
If your telephone is connected to a traditional home telephone socket on your wall you have an analogue line.
If your telephone is connected to a different socket on your internet router, wifi hub or TV box, then you have a digital phone line and should get in touch with us immediately.
Getting in touch
Please get in touch if you:
- have been moved to a digital line
- plan to change your TV, internet, phone package
- plan to change your TV or phone company
- have any questions
by calling us on 0131 469 3862 between 8.30am and 4.30pm, Monday to Friday.
You can also email us on: atec24.alarms@edinburgh.gov.uk