Community Alarm and Telecare charge increase

From 1 April 2024, we will be increasing our charges a small amount for the monitoring and response service.

  • If you have one pendant the new charge will be £6.39 per week.
  • If you have two pendants the new charge will be £8.31 per week.
  • If you have other sensors like smoke, heat or door exit monitors, the enhanced alarm charge will be £9.26 per week.

The community alarms service has not increased prices in over 5 years. If as a result of these increases you can’t afford our service, please call our transactions team on 0131 529 6706. They may be able to help with the cost of the service.

Assistive Technology Enabled Care 24 

Assistive Technology Enabled Care 24 (ATEC 24) brings together services that use technology to help people live safely in their homes as long as possible.

ATEC24 is made up of:

  • Community Alarm and Telecare Service
  • Community Equipment Service
  • Assistive Living Team
  • Sheltered Housing Support Service
  • Communities and Families Occupational Therapy Team.

Click on the links on the right to find out more about each of these services.

To speak to someone about getting assistive technology in your home, contact Social Care Direct.

If you are no able to use the link above to download the ATEC24 Community Alarms Referral Form using the link above, please try copying and pasting this link into a new tab on your web browser – Alternatively, you can email to be sent a copy.

If you need to return equipment to us, please bring it to:

42 Kings Haugh, Peffermill Industrial Estate, Edinburgh, EH16 5UY.

Analogue phone services are being phased out in Scotland, and by 2025 phone services will be fully digital. ATEC24 has started moving to a digital service and this will be finished by 2023. The team will explore how innovative technologies could be used to support people to remain independent at home for as long as possible. Find out more about the national digital transformation programme.