Integrated Impact Assessment – Community Equipment Loan Service (CELS): core stock review 

Community Equipment Loan Service (CELS): core stock review

The proposal is to review the CELS core stock list to review what is provided to service users.  As a result of this change, some items will be removed from provision, and some items will be restricted to request from certain professional groups (eg. Physio).  For each individual piece of equipment the following has been taken into consideration:

  • Number issued in previous year
  • Equipment use (does it support hospital discharge, prevention of admission, support independent living)
  • How effective is the equipment in supporting people (does it do what it is supposed to do, is it reliable and of good quality)
  • Are there alternatives available that are cheaper and/or more readily recyclable.

Is the item easily available for purchase at a reasonable price

3 December 2024

Identify facilitator, Lead Officer, report writer and any partnership representative present and main stakeholder (e.g. NHS, Council)

NameJob TitleDate of IIA training
Heather MackieHead of Service
Hannah CairnsChief AHP
Rhiannon VirgoProgramme ManagerFebruary 2020
Kirsty DewarEHSCP OT Professional Lead
Helen FitzgeraldEHSCP Physio Professional Lead
Charlotte MackintoshPA and note taker
Holly HartProject Manager
Kirstie WhiteEast Lothian HSCP OT Lead
Ellie HunterHead of Nursing
Jane TaitCNM District Nursing ELHSCP
Morven McClellandEL HSCP
Nic PayneCELS Service Manager
Emma SzadurskiALT Service Manager
Sarah SuttonTeam Lead, Disabled Living Centre & Specialist OT
Evidence Available – detail source  Comments: what does the evidence tell you with regard to different groups who may be affected and to the environmental impacts of your proposal
Data on populations in need – where available use disaggregated data Demographic data in relation to service users: age, gender, postcode

Scottish Health Survey

edinburgh-by-numbers-2022

social-index-of-multiple-deprivation-simd-report

People likely to be affected by proposal are:

  • Older People
  • People with disabilities
  • Slightly more female than male
  • Carers
  • Those in least deprived SIMD decile

Joint strategic needs assessment – Edinburgh Health & Social Care Partnership

Data on service uptake/access ELMs data Over the past 5 Year the service has supported the below number of people from East, Mid Lothian and Edinburgh.

  • 2019-2020   -    31222
  • 2020-2021    -   25486
  • 2021-2022     -  30023
  • 2022-2023      - 30982
  • 2023-2024      - 31502
  • 2024-2025*      14945 (6 months)

In Edinburgh alone – figures show

  • 2019-2020   -    25311
  • 2020-2021    -   21664
  • 2021-2022     -     25039
  • 2022-2023      -  25753
  • 2023-2024      -   26462
  • 2024-2025*      12771 (6 months)
  • Large volume of service users
  • Remaining relatively stable over past 5 years
  • Unable to define ‘uptake’ or barriers to access

Order information for October 2024:

Professional No. of Items Value
OT/OTX               1,533 £196,671
DN/DNX                  839 £142,010
OTA/OTAX                  791 £52,250
PT/PTX                  439 £43,174
PTA/PTAX               1,169 £29,529
CES                  101 £19,633
CCA                  313 £11,996
Grand Total               5,185 £495,262
Data on socio-economic disadvantage e.g. low income, low wealth, material deprivation, area deprivation. ELMs user data matched to SIMD
  • 20% of individuals accessing the service are from least deprived areas
  • Lowest % of users from most deprived (5%)
Data on equality outcomes Not available Not collected
Research/literature evidence Any research/evidence in relation to equipment provision and impact on independence/quality of life etc

Equipment and adaptations: guidance on provision – gov.scot

Public/patient/client experience information Complaints and compliments feedback action log going back to the beginning of 2023.

Customer satisfaction survey feedback

Main Themes from professionals and from service users

Complaints – main themes are about the delivery/collection process.

  1. Errors in recording of failed deliveries, leading to misleading information being sent to referrers
  2. Missed deliveries
  3. Not enough advanced warning of collection/pick up
  4. Equipment left outside the house
  5. Drivers walking into homes unexpectedly
  6. Drivers not having enough time to explain the equipment.
  7. Information leaflets not being left

Compliments –

  1. Helpful staff in all teams of the service
  2. Polite, respectful, good humoured and sensitive delivery team
  3. Quick responsive service especially when a Crisis arises
  4. Staff take pride in the job they do and the service they deliver

Feedback has been gathered from our Equipment panel and CELS Steering Group which has representatives from all professional groups and all partner areas.

Evidence of inclusive engagement of people who use the service and involvement findings Audit completed using a Satisfaction Survey, calling people in 2023.
Evidence of unmet need CELS does not operate a waiting list for equipment.

CELS KPIs for Delivery and Collection:

Deliveries within 7 working days:

  • Target = 100%
  • Performance = 93%

Collections within 14 working days:

  • Target = 100%
  • Performance = 97%
Good practice guidelines Equipment and adaptations: guidance on provision – gov.scot

Guidance on the Provision of Equipment and Adaptations: Executive Summary

Carbon emissions generated/reduced data CELS info
  • We have reduced our fleet size from 18 vehicles in 2023 to 13 in 2024. In Q1 2025 we will be replacing our older vehicles with new more efficient vehicles alongside 2 electric vehicles to be used on shorter journeys.
  • We have reduced our average daily mileage by roughly 10% in 2024 by focussing on smarter routing of all journeys for collections and deliveries. We are aiming to reduce this by a further 10% in 2025.
  • We operate 37 satellite stores (29 in Edin, 4 in Mid and 4 in East). Roughly 30% of all the items CELS provide are available at all the satellite stores. This reduces the reliance on vehicle usage for deliveries of single items.
  • The number of items being collected via click and collect is currently trending on an 8% increase in 2024 vs 2023. For 2025 we are aiming to increase this by 10%. This again reduces reliance on vehicle usage for deliveries of single items.
  • High environmental impact due to delivery/collections.
  • Reduced service provisions may reduce mileage
Environmental data Equipment recycling data Recycling KPI = 70% recycling rate (value of equipment)

Current Performance (April – October 2024) = 61%

Risk from cumulative impacts Cumulative IIA for 2024/25 EHSCP Savings Programme:

Savings programme 2024-25 – cumulative IIA – Edinburgh Health & Social Care Partnership

Other (please specify)
Additional evidence required
Equality, Health and Wellbeing and Human Rights and Children’s Rights Affected populations
Positive

A positive impact is that the equipment service will be able to help more people as resources are being used more effectively to assist the most vulnerable.

Older people

Disabled people

Negative

Some older people may be impacted if they are less likely to use online retailers with delivery to their door.  This is particularly where they don’t have family or friends who support them.

The streamlining of the equipment list also restricts choice although new users will not know what could have been available before the change.

There is a risk that due to a restricted income or other reason that the person does not purchase the equipment leading to increasing dependency and more extensive care needs.

There is a risk that older people are less confident using the internet to self-purchase items.

It is also possible that a referrer may over prescribe a more complex or expensive item rather if a simpler item is not available on core stock list.

This change may affect those transitioning to adult services in the sense that there may be different or reduced choice.

60% of users are female and therefore any impact is likely to greater for females

Disabled people is the largest group that will be affected other than older people.

Same comments apply to this group as for Older People related to retailers, choice and use of resources.

People will a long term condition or disability may find they are not able to get an exact replacement for an existing piece of equipment.

Technology access may be a barrier or a mitigation depending on individual and access to Wi-Fi or digital devices.  For example, access to language translations.

Those within the most deprived SIMD quartile make up 20% of service user.  This group will possibly see greater impact as they may be less able to self-purchase alternatives.

Disproportionate impact if multiple care responsibilities

This change reduces choice especially if they have mobility issues and can’t access shops, online purchase/delivery still available.   Higher delivery costs are not likely within Lothian.  There is a possible delivery time delay.

Internal staff EHSCP/NHS:

Likely challenging conversations will increase as difficult decisions need to be made.

Potential for increased levels of complaints

There could be a per above perceived discrimination against disabled people due to lack of access or less access to equipment.

Mitigations

  • A risk stratification approach has been taken to ensure that only items which will have minimal impact on risk have been moved
  • Implementation of the Equipment Panel led by professional leads to ensure safe and consistent decision making
  • Wide engagement across all partner organisations and professional groups
  • If there is an assessed risk that can not be mitigated through the core stock list, there is the option to provide a non-stock item – this would be reviewed and agreement by the equipment panel
Older people

Young people

Disabled people

Minority ethnic people

Those vulnerable to falling into poverty

Carers

Geographical communities

Staff

Environment and Sustainability including climate change emissions and impacts Affected populations
Positive

Items chosen which are more readily recyclable.  Possible reduction in waste.  Focus on refurbishing and increasing recycling rates to reduce waste.

All
Negative
Economic Affected populations
Positive

Possible positive impact on business supplying items direct to consumers.

All
Negative

Possible impact on commercial equipment suppliers that are receiving less business from CEC

All

Eligibility for equipment provision will be communicated by professionals involved in the care and assessment of individuals, this will take into account the individual needs of the service users and families.

If yes, it is likely that a Strategic Environmental Assessment (SEA) will be required and the impacts identified in the IIA should be included in this. See section 2.10 in the Guidance for further information.

No significant environmental impacts.

If further evidence is required, please note how it will be gathered. If appropriate, mark this report as interim and submit updated final report once further evidence has been gathered.

No additional evidence required.

Specific actions (as a result of the IIA which may include financial implications, mitigating actions and risks of cumulative impacts) Who will take them forward (name and job title) Deadline for progressing Review date
Review IIA on quarterly basis H Mackie February 2025
Consider impact of cumulative savings R Virgo March 2025

Individuals accessing equipment are subject to an assessment of need by a professional who will take into account the holistic needs of a person.

Request for non-core stock items of equipment can be made by professionals through the EHSCP Equipment Panel which will consider the assessment, the equipment requested and any alternatives.

Name: Heather Mackie

Date: 29/01/2025

 

            Date: 29/01/2025