ATEC 24 will be temporarily transferring telecare call handling to London Borough of Newham Council for up to 12 months which will take place from late March/early April 2022.

Why is this happening?

All telecoms suppliers will be switching off analogue lines by 2025 to be replaced by digital lines. This is because we need to replace our current analogue Alarm Receiving Centre with a digitally based Alarm Receiving Centre. The call transfer will allow us the time to make this change.

What does this mean?

When you press the button on your alarm, the person on the other end of the call who checks if you need help, will be based in London. The London based call handler will notify the Edinburgh response staff who will come to your home to help you.

When your alarm is faulty and needs to be changed or needs a battery replacement, Edinburgh staff will help with that.

Get in touch

If you have any questions about the temporary telecare call transfer you can contact our team on 0131 469 5981 or email