We are aware of an issue with the scheduling of some flu appointments via the national booking system. Judith Proctor, Chief Officer of the Edinburgh Health and Social Care Partnership, said:

We are aware of an issue with the scheduling of some Flu appointments via the national booking system. This has resulted in some people’s appointments not being as local as we had expected. We know how concerning this is for people who cannot travel and I am very sorry for the worry this is causing those that have received appointment letters already.

We understand NHS National Services Scotland, who run the booking system, are investigating how the issue has arisen and additional booking slots are being created to enable people to attend a more local appointment.

For those that cannot leave their home, they will be contacted over the next few weeks to arrange a visit at their house, if anyone needs to make enquires they should also contact the Lothian helpline.

If you have received a letter with an appointment that you are unable to attend, you can rearrange your appointment for a more local venue by going online at https://www.nhsinform.scot/flu-vaccine/invitations-and-appointments/rearrange-your-flu-vaccine-appointment

Alternatively you can call the Lothian helpline on 0300 790 6296 for assistance with re-booking.

For more information about the winter vaccination programme, visit our vaccination page